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June 7, 2019
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I was trying to track my refund using the app IRS2Go but i always get an error message and that my info i entered is invalid how is this possible i type it correctly?

  • June 7, 2019
  • 20 replies
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Best answer by EdwardLO

Provided that you are entering all of the requested information correctly, it simply means that your return has not begun to process yet. Continue to check daily-the IRS updates the information every 24 hours and your information will appear once your return is processed.

20 replies

May 21, 2020

Do you a how my direct deposit

June 11, 2020

IRS2Go and it keep say information is invalid 

VolvoGirl
Employee
June 11, 2020

Did you efile or mail your return? They just started processing mailed returns that have been stacking up..

If you efiled....Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

June 11, 2020

its been accepted since february. Efile

February 15, 2021

Hello did you figure out what happened? It’s happening to me as well. I was able to log in yesterday, it had showed me that it was In process but now it says my info does not match that there’s an error. Please let me know 

February 15, 2021

You can track your return by clicking here

 

There are sometimes the site is at max capacity so it can give an error, you have to try at different times. 

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March 7, 2021

Mine wAs accepted now says error retrieving info

EbonyL122824
March 7, 2021

@patientadam73 This is normal. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

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March 16, 2021

My federal return was accepted February 13th. Have been checking website and irs2go and just kept saying my return is being processed. Now when I checked today for status it is saying my information I entered is incorrect.

JohnB5677
March 16, 2021

The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay.

 

You should consider contacting the IRS if it’s been:

  • 21 days or more since you e-filed
  • 6 weeks or more since you mailed your return (under typical circumstances, however see the link above regarding delays).
  • Or if the IRS’s Where's My Refund page tells you to contact them

 

You can call toll-free at 1-800-829-1040 or visit a Taxpayer Assistance Center Local IRS Office .

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March 19, 2021

Nothing for me as well and it's been longer than 21 days.....my information does not match....

Employee
March 19, 2021

Try calling the WMR automated hotline 1-800-829-1954 instead as the website can sometimes give erroneous messages.

@Tabor86

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October 31, 2021

Since February 14th this year me and my husband filed for a tax return jointly with our correct information and 8months later IRS2GO was still being processed. Now it's saying Error Retrieving. What's really going on. We haven't received any of the stimulus checks and now this. We have back bills do and needs food. Also my husband is a Veteran we're the help?

Critter-3
October 31, 2021

Error retrieving on a Sunday probably means the IRS servers are down probably for maintenance which is common on Sundays ... try again tomorrow. 

January 13, 2022

Mine went from still processing your return to this information doesn't match our records and I've been entering the same info for nearly a year now

January 13, 2022

the IRS where's my refund website is now only for 2021 returns.

 

January 13, 2022

thanks, is there anyway I can check 2020 refund status?

March 22, 2022

I need to find my federal ck..state ca.me a week ago 

March 22, 2022

Brianna 09 A federal refund check takes 4-6 weeks to arrive in the mail.  You can use the IRS' Where's My Refund website to see when your refund was approved and issued.

 

ReferenceWhat's the advantage of direct deposit vs. a check?

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April 25, 2022

i was able to see my status and friday the 22nd it got an approval but checking today. it is giving me the error message that the info doesn’t match. 

Critter-3
April 25, 2022

The IRS WMR?  tool is often funky so look again tomorrow.