If email from intuit Friday evening saying my refund came earlier, showing me deducted fees. Does this mean TT bank have it? My Old bank closed, new bank info added.

Forum|Forum|10 months ago
June 1, 2025
1 reply
0 views

I got an IRS update saying my refund date is set for June 16, and I received that notice Friday morning. Later that evening, I got an email from Intuit saying my refund arrived early. It shows that TurboTax deducted their fees using my order number, but I still haven’t received my refund. My original bank account on file is closed, but I managed to add new bank info on Friday through the payment method section on Intuit. Is that the correct way to do it? Also, others are saying the IRS no longer has my refund and that it’s now with the TurboTax bank.

TurboTax Free Edition Online

DoninGA

Employee

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com