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January 25, 2020
Question

If i have decided to file through Someone else, but I’ve already paid to file with TurboTax but have not filed yet am I able to receive a refund?

  • January 25, 2020
  • 1 reply
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1 reply

Critter
Employee
January 25, 2020

There is no refund of the ONLINE version once the fee is paid ... paying the fee allows you full access to the return (even if you don't use it) ....

 

Does your unconditional 60-day money-back guarantee also apply to the mobile app?

 

No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products which are installed on computers and laptops.

 

Per our Terms of Service for the mobile app:

 

You may use the Service without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay for the Services.