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March 13, 2020
Question

If I received a letter from the IRS saying they never received my 2018 return, but Turbo Tax sent me an email saying my return was accepted by the IRS, what should I do?

  • March 13, 2020
  • 1 reply
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1 reply

SForrestLO
March 13, 2020

You will not be able to do your 2018 return online. You will have to purchase the 2018 software. This Turbo Tax FAQ will show you how to complete your 2018.

 

How to complete a prior year. https://ttlc.intuit.com/replies/4186197

 

You can visit our website and choose a product to prepare your 2018. Visit our website, under Products/Pricing you can choose the CD/Download. https://turbotax.intuit.com/personal-taxes/online/

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VolvoGirl
Employee
March 13, 2020

If you did it on Turbo Tax just print it out and mail it.  Then you will need to use 0 for the AGI to efile 2019.  You sure they didn't get your tax return?  Or maybe they didn't get a payment for a tax due?

 

If it was Accepted but they didn't get it you should check with support 

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632