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2 replies

Employee
January 28, 2020

Yes.  If you used Online TurboTax for your 2018 return, your 2018 info should have transferred automatically into your 2019 return when you started this year.

 

Did that not happen?  Are you unable to find your 2018 return in that account when at the Tax Home you scroll to "Your Tax Returns & Documents", expand that section, and choose tax year 2018?   If you can't find evidence of the 2018 return, here's how to look for multiple accounts:

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.