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March 21, 2020
Question

If My state return, was calculated and then changed at the end by thousands of dollars owed. Not what it said it would be, major errors on the app.?

  • March 21, 2020
  • 1 reply
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1 reply

CassLO
March 21, 2020

Please try doing a update, see the TurboTax help topic below, for assistance with Mac updates:

Troubleshoot TurboTax for Mac updating issues

How to update Mac OS X

You can also check to make sure you have the proper system requirements:

 What are the system requirements for the TurboTax mobile app?

If that does not work, I would recommend signing in Online here. You would use the same login information. 

 

If that does not fix the issue, for assistance with this, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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