If the IRS released my refund in March, but my bank rejected the payment, how do I get my refund

Forum|Forum|10 months ago
May 13, 2025
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How do I file a complaint?

TurboTax Free Edition Online

xmasbaby0

Employee

Did you use wrong bank information? Did your account close? Did you try to use someone else's account?

The bank will reject the refund and send it back to the IRS. Then the IRS will issue a paper check and mail it to the address you put on your tax return. Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18

If your refund is sent back to the IRS—- make certain that the address you entered on your Form 1040 is correct. And…open all mail, even if it looks like junk mail.

And..did you use refund processing to pay your fees from your federal refund? If so, your problem is complicated by the involvement of the third party bank.

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation. Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it. While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

When you choose “refund processing” your refund goes FIRST from the IRS to the third party bank. Then the bank takes your fees out of your refund and sends the rest of the refund to you.

What is Refund Processing Service?

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

cottonreshemaAuthor

Is that the same bank crosss river bank irs advised that where the refund was sent they gave bank and routing and a number to call I was rudely told she doesn’t know when my refund would be sent could take up to 12 weeks

JotikaT2

Please contact us for further assistance. When you reach an agent, please tell them you need to speak with the team that handles the Up To 5 Days Early check. Once you are transferred, let them know that you would like to have a new check issued to you.

@cottonreshema

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