Are you asking about the Turbo Prepaid Visa Card? If so, here's their customer support number: (888) 285-4169. The automated system will ask for your 16-digit card number. You can ignore that if you don't know it.It will then say you can enter your SSN instead, but do NOT enter it at that point. Instead, keep listening to the menu.You will hear a prompt that says "To report a card lost, stolen, or never received." Choose that.At the next menu choose to report the card as lost and follow the prompts.

Question

If u loose ur card and don't know the number what do u do

Forum|Forum|6 years ago
July 16, 2019
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TurboTax Free Edition Online

M

mesquitebean

Employee

Are you asking about the Turbo Prepaid Visa Card?

If so, here's their customer support number: (888) 285-4169.

The automated system will ask for your 16-digit card number. You can ignore that if you don't know it.
It will then say you can enter your SSN instead, but do NOT enter it at that point. Instead, keep listening to the menu.
You will hear a prompt that says "To report a card lost, stolen, or never received." Choose that.
At the next menu choose to report the card as lost and follow the prompts.