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March 12, 2021
Question

IL state efile $25.00 refund D

  • March 12, 2021
  • 1 reply
  • 0 views

I paid for IL state efile and it got rejected 3 time. I was told to mail the IL state forms. I would like a $25.00 refund because i did not efile My order number TTDCRTA145996078. PLEASE REFUND MY DISCOVER CARD

    1 reply

    VolvoGirl
    Employee
    March 12, 2021

    This is just the public user forum and we can't help you with refunds.  Call in for a refund.  When you fill out the from use the word BILLING ISSUES instead of the word “refund.”

     

    Contact Customer Service 5am-5pm Pacific M-F.

    https://support.turbotax.intuit.com/contact/

    March 20, 2021

    I'm confused you said fill out the form however link takes me right back to support FAQ questions not a form 

    VolvoGirl
    Employee
    March 20, 2021

    You should get a Contact Us form.  Did you try during 5am-9pm Pacific time?   The link should give you this screen.