Question

Im still waiting on my 2020 tax return the IRS website isn't showing me any info on my return ?

Forum|Forum|5 years ago
June 5, 2021
1 reply
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How do I track my returns

TurboTax Free Edition Online

Employee

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

M

Mchllbrkr361

I've been waiting on return since March 11 2020 and I have already received 2021 taxes now it says my info is wrong what is goin on

M

mesquitebean

Employee

@Mchllbrkr361 wrote:
I've been waiting on return since March 11 2020 and I have already received 2021 taxes now it says my info is wrong what is goin on

Did you mistype something above? A return filed in March 2020 would have been a 2019 return. Were you instead wanting to type "March 2021" for a 2020 return? Or are you indeed asking about a 2019 Federal refund? The answer below will say "2020 ( or 2019)" since it's not clear what you meant.

"I have already received 2021 taxes."

If you have already received your 2021 Federal tax refund, the IRS "Where's My Refund" tool will only display info for the most recent tax return they have on record for you. So the IRS WMR in your circumstance can no longer look up a 2020 (or 2019) refund.

If you efiled the 2020 (or 2019) return, are you sure it was accepted? You may have already checked that part last year, or got emails back then telling you if it was accepted. If you used Online TurboTax, you can also go into your Online account and in the section "Your Tax Returns & Documents", choose the relevant tax year, and you should be able to see if the 2020 (or 2019) efiled return was accepted or not.

You can phone the IRS using the steps that DoninGA provided in his answer above to get around their phone tree to see what is the problem with your 2020 (or 2019) return. I have found that for me it was best to phone around 6:55 PM, shortly before they close. I figured if I got into the queue before closing, they would keep helping those in the queue. For me it has worked a couple of times.

If you're unable to reach the IRS or if you don't get info, you can contact the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have a hardship.

At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. A couple of users reported that at least for them, that was a backdoor route to the IRS.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html