Im trying to print my taxes but it wont let me download them or print them

I am trying to print from turbotax deluxe (pc download) and all it does is say "gathering form list" and sits and does nothing. What do I do to fix?

That is not helpful. It is not a printer problem, it is a turbotax program problem. The troubleshooting guide you gave me will not help. It will not generate a PDF at all which is the reason why I can't print. Turbotax is up to date and the printing capabilities of my computer work. It is a turbotax software issue, not hardware.

Please try printing you return with the method below:

1. Sign onto your online account and land on the Tax Home web page
2. Scroll down and click on Add a state. 
3. This will take you back to the 2019 online tax return.
4. Click on Tax Tools on the left side of the online program screen. 
5. Then click on Print Center. 
6. Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

The below instructions are different than the one above:

How do I get a copy of a return I filed this year in TurboTax Online?

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@violetsiravo wrote:

Why can't I print a copy of my 1040?

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What happens when you try these procedures -

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets