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April 17, 2023
Question

In the past when you started a new return the last years tax information is there as you were entering the data. This is no longer here. Any idea how I can get it back?

  • April 17, 2023
  • 1 reply
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1 reply

VolvoGirl
Employee
April 17, 2023

Did you log into the same account?  It should automatically transfer from 2021.  It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

How to Transfer into the Online version
https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-turbotax-online/00/25953

 

If you already started an online return you will have to clear it and start over to transfer. How to clear and start over
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444