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March 27, 2020
Question

Income form says I made mistake but I have checked several times and can not find! How do I move on?

  • March 27, 2020
  • 1 reply
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I am stuck on thee income form page where it says I made a mistake but I can not locate. What do I need to do?

1 reply

CassLO
March 27, 2020

Be sure to check the section of the W2 entry (under the Federal Tab) where you entered and/or uploaded this information. 

We cannot see your tax return in the forum. If you need further assistance with this, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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