At the very least, you should be able to call the IRS at 1-800-829-3903 or visit your local office, and they can tell you directly what you need to provide to them.

SweetieJean

Employee

That phone number is only for the Federal Payment Levy Program.

Timterrellwa

The number to call to verify your identity is in the letter. It’s a separate department from the IRS. The IRS told me that on the phone. In the letter it will ask you to verify a random tax year in the past. I haven’t received my letter either. I would give it a few more weeks.

AkinaLO

You can handle the request online at the IRS Identity Verification Service website. Here's an article that will provide more information for you to view. The IRS sent me a letter asking me to verify my Identity Why??

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anitracllns

I have tried calling just about everything day at different times and still not able to get through.

Whatever is delaying my return is the letter from the IRS that I have yet to receive. I have filed a report to my local post office, but have not received a response from them yet on my missing mail.

armando50

I am having the same problem this year how did you resolve your problem?

mglauner

You can set up an Account at the IRS, where you can view the letters they have sent you (among other things).

Here's the link to set up an IRS account.

@armando50

anitracllns

How can I contact a live person at Turbotax

ChondelLO

Employee

Please click the link below to contact Customer Support for assistance.

What is the TurboTax phone number? - Community

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anitracllns

Meanwhile I still owe fees to Turbo tax that is supposed to come out my return that I have yet to get. I received my state but my Federal is held up.

What do I do can turn tax assist

Antcook1982

I have never received a letter from the IRS but was informed they have sent one.. they have not sent my tax return for 2019 and all's it says is look for a letter and I still haven't received either letter or return and I filed e-file Jan 16 2020.. so wut now??

anitracllns

Does anyone know if the IRS call center has opened up.

JotikaT2

No, the IRS call center is not fully operational yet.

See the attached link with more information as to what departments are available to contact at the moment.

IRS operations

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anitracllns

Do you know when the IRS will open back up? I desperately need to speak to someone regarding my return. There should be some staff there to answer calls even if it is a limited staff.

anitracllns

Has the IRS open i cannot not get through has anyone been successful in getting through.

BillM223

@anitracllns

"IRS live phone assistance is extremely limited at this time." See this IRS webpage.

I have heard anecdotally that some people have gotten through but extreme patience is needed.

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anitracllns

What number are they calling to get through? Every number I try calling always says no one is available to answer my questions

Tshelley09

Ok so im having this same exact issue you figure it out?? I was able to get someone on the phone 1 time calling them 7am sharp and it was hard. Ut the lady i spoke with got an attitude and hung up on me she never heard of informed delivery. I filed same way as i do every year. Please lmk