Question

IRS says they didn't receive my taxes but turbo tax says accepted.What do I do?

Forum|Forum|7 years ago
June 6, 2019
4 replies
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TurboTax Deluxe Online

Accepted means your tax return is now in the government's hands and has passed the initial inspection (your verification info is correct, dependents haven't already been claimed by someone else, etc.).

After acceptance, the next step is for the government to approve your refund.

First, they look for things like back taxes and unpaid child support. If they find any debts, they'll offset (reduce) your refund to cover the outstanding amount. Once they are satisfied that you have no outstanding debts, they will approve and then issue your refund.

Think of the e-filing/refund process along the lines of applying for a job; although the employer (government tax agency) has received (accepted) your job application, they still have to review (approve) your application before they grant you an interview (refund).

If you e-filed, start by checking your e-file status. https://turbotax.intuit.com/tax-tools/efile-status-lookup/
Once you've received confirmation your federal return has been accepted, you'll be able to start tracking your refund at the IRS Where's My Refund? site..https://www.irs.gov/refunds

Paper-filers: The IRS asks you wait 4 weeks after you mail your return before looking up your refund at Where's My Refund? https://www.irs.gov/refunds

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B

bioniclady

I'm having this issue. It's been 23 days since I submitted my tax returns. They state they've been accepted but I haven't received anything still. When I check the IRS "Refund Status" it states that it cannot find it. I get the below error message. I tried called turbotax which was an infuriating experience. Took over 5 minutes to get out of the automated phone tree and after another 30 minutes of an estimated 15 minute wait time I had to leave to get on a work conference call.

"We cannot provide any information about your refund. Be sure to:

verify your filing date;
check with your tax preparer or tax software provider; or
verify you received your electronically filed acknowledgement e-mail.

If you filed a complete and accurate tax return, your refund should be issued within 21 days of the received date. However, processing may take longer under certain circumstances."

T

tommygs2k

Yeah that's what is happening to me too. Have you been able to get this solved? Spoke with TurboTax bot to no avail.

E

EbonyA

Please review both FAQ's below:

No record of return on WMR

Why do some refunds take longer than others?

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bioniclady

This doesn't help. I filed my taxes 2/24. It's now 3/23 and the IRS "Get my refund" still isn't showing my return status. I have an email from Turbotax on 2/24 stating "Your federal tax return was accepted by the IRS".

What is going on?

C

CarissaM

Accepted means the IRS has taken ownership of the return, and now must process the return.

If the Where's My Refund website is showing processing, they are still working on the return.

You can reach out to the IRS directly by following the instructions here.

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boubyscaed

Not helping disappointed

Filed since last year for 2019 tax refund and TurboTax said IRS accepted and IRS doesn’t have any record called then said no record yet check IRS account no record so paid for no record I’ve called TURBOTAX a agent told me was accepted and they have a lot going there so they will take care of it soon and now 2020 tax return. Was a first time with TurboTax and I a regret. Very disappointed.

AkinaLO

Please contact TurboTax support for assistance in looking up your tax filing history.

What is the TurboTax phone number?

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boubyscaed

How many time do I need to contact TurboTax I did and still not slowed so who doesn’t do is job come on.... too easy to seat behind your computer and reply contacts TurboTax for assistance after finish to pay for a service (wasn’t free) and still waiting after 1 year that’s not good and again this is not a good customer service.

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deonte00

hey did you ever get help? I'm having the some problem and it's be 2 months

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boubyscaed

No still waiting I spoke with turbo they gave me number and was told that because i owe money They ain’t going to see that on IRS ACCOUNT and IRS didn’t say that to me. And the transcript don’t show nothing about 2019.