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May 18, 2020
Question

IRS site only says its in progress, when turbo predicted 4/25 as my return date filing. I have a bill from turbo for the filing that should be deducted from the refund?

  • May 18, 2020
  • 1 reply
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1 reply

Employee
May 18, 2020

Unfortunately TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted. That is where the TurboTax estimate came from.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns and is not taking any phone calls.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

 

Regarding the bill for paying your fees that were supposed to be paid from your refund, see this: https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102