Question

Irs website said my money was sent out why haven’t I receive it yet

Forum|Forum|7 years ago
June 6, 2019
9 replies
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TurboTax Free Edition Online

Employee

When was it sent?

Did you have any TurboTax fees that you chose to pay out of your Federal refund? If so, it goes first to an intermediary bank where the fees are subtracted. If you did use that service, we can tell you how to track it at the intermediary company.

M

mesquitebean

Employee

The FAQs at the IRS WMR site also say to allow up to 5 days due to variations in bank procedures and processing times. But normally it does not take that long.

Once you report back if you paid any fees out of the refund, we can tell you what to do.

C

cdavis8668Author

Yes I did have fees with turbo tax

C

cdavis8668Author

Sent feb 14

C

cdavis8668Author

How can you track it at intermediary company

C

cdavis8668Author

Log in right where

M

mesquitebean

Employee

You can log in right now there, or if you phone their phone number, you can use the automated system. See details below.

M

mesquitebean

Employee

Did you read the instructions below? Go to that link I provided for the SBTPG website and choose the Taxpayer portal. Or use their automated phone system.

M

mesquitebean

Employee

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information