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September 14, 2021
Question

Is anyone else having issues with getting their direct deposit? The IRS sent my refund, but it hasn't shown up in my bank and it's been almost two weeks.

  • September 14, 2021
  • 1 reply
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I verified that all of my bank info is correct and I also received an EIP, so I know the IRS has the correct information.  HELP!

1 reply

Employee
September 14, 2021

dillie728 wrote:
I verified that all of my bank info is correct and I also received an EIP, so I know the IRS has the correct information.  HELP!

So this IRS WMR tool says the funds have been sent?

https://www.irs.gov/refunds

If the IRS has actually sent the funds, the IRS says to allow up to 5 days due to variations in bank processing procedures and times.    However, it sounds like yours has been longer than 5 business days.

There may be a link in the chain that you can check first if you used the following service:

Did you have any TurboTax fees that you chose to pay out of the Federal refund?  If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest of the funds on to your bank (or card.)   If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) using SBTPG's refund lookup tool.