Is attempting to obtain 2017,2018,2019 tax returns. I receive instructions to go to menu on left . there is NO menu to access. help?????

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

First, make sure you're using the same TurboTax account (with the same username) as in prior years. Otherwise, the below instructions won't work.

If you're signing in for the first time this year, we may ask you some questions before you get to the Tax Home screen where you can access your prior year returns. 

To get your prior-year return:

1. Sign in to your TurboTax account here if you're haven't already.
2. Select Documents from the left menu. 
3. Use the drop-down menu to choose the tax year you want and then select Download tax PDF.

Please click How do I access a prior year return? to follow along with a video that will show you each step.