Skip to main content
August 14, 2020
Question

Is something wrong with my return because I filed it over a month ago and it says it is still processing yet I have not received it still. What does this mean?

  • August 14, 2020
  • 1 reply
  • 0 views
I efiled with turbo tax on 7/5. I should have received my return by now, Its been over a month and still nothing. On IRs where is my refund, it shows to still be processing. Should I be concerned?

1 reply

DoninGA
Employee
August 14, 2020

The IRS has been slower this year due to the pandemic and limited staffing.

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.