Question

Is there a phone number to request a new card? I never received the other one and green dot doesn't have my info on file. So frustrated!

Forum|Forum|6 years ago
June 7, 2019
6 replies
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TurboTax Free Edition Online

C

CassieLO

You can call us toll-free at (888) 285-4169. For general information, please visit TurboPrepaidCard.com.

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kellysyncere

I called this number and visited the site and no one knows where’s my money.

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sarawhit92

I have called everyday for 2 weeks and no answer. This number does not work. The online site does not work. I’ve filed a dispute with them and i still have not heard anything or got my money back.

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CarissaM

The best way I have found to contact someone for the Turbo Prepaid debit card, is to call the number listed here. When you call the number, select the option that your refund has been placed onto a card that is not yours. This will then get you connected to the fraud department. You may have to wait on hold for a period (I have been told it can be 30 minutes). There will be a live agent who will take your call and assist you.

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sarawhit92

Well now they are experiencing technical difficulties for the past 3 days so i can’t get in at all. This is ridiculous.

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pamelajean67

I created a new account when I did my taxes and I am able to log onto that account where I can see my money in the account. I CANNOT do anything with that money whatsoever until I register the card. I cannot use my money for online purchases either since you have to REGISTER the card first. Well I can't register the card because I don't have the card number. And there isn't anywhere on my account that gives me the new card number. This is just ridiculous. I can't get a straight answer from anyone on this forum, I can't reach anyone ever at the number, I can't get any help from anyone ever. Just the same response over and over which doesn't help at all. How does anyone ever get their money with this company?????????

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CarissaM

If you have the Turbo Visa Debit Card please call (888-285-4169). When you select an option, select that your refund was deposited onto a card you do not own, This will get you connected over to the fraud department, where live agent is ready and willing to assist you.

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jessbell8881

My sister is having every single problem you are with her card and the customer service.please tell me you've found a way to get a new card sent out?

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Tee14

@BrandiLO i did all the steps you said n they disconnect the call please see if there is another option just so we all can get a card replacement. This is ridiculous! I appreciate you for your help!

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MichelleLO

@Tee14 The Turbo Visa Debit Card website and app are experiencing high volumes due to the stimulus payments being funded. Please keep trying to call Customer Care to request a replacement card.

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Youngdm98

Same thing is happening to me right now!