Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
W
wallyb1990
January 26, 2021
Question

Is there another option to access previous year returns? I have tried on multiple devices and I dont have the "document" option on the lefthand side.

  • January 26, 2021
  • 1 reply
  • 0 views
The website says to select "documents" on the lefthand side, but there is no menu with a documents option. I need access to last year's return.

1 reply

AkinaLO
AkinaLO
January 26, 2021

Please try clearing your cache and deleting your cookies. Also, try refreshing your browser and even try using a different browser, then log in and try again. 

Here are two articles that will show you how to clear the cache and delete cookies.  

How to clear your cache - Community  

How do I delete cookies? - Community  

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
TurboTax Sign In Widget
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Terms & ConditionsAccessibility statement
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2022 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
of Intuit Inc. Terms and conditions, features, support, pricing, and service options
subject to change without notice.

Security Certification of the TurboTax Online application has been performed by
C-Level Security.

By accessing and using this page you agree to the Terms of Use.

Accessibility

TRUSTe nResult Certified e-File C-Level Security Certification