Question

Issues with my 2018 tax return pdf form.

Forum|Forum|5 years ago
June 11, 2020
1 reply
0 views

Im downloading my taxes that i completed in 2018. When i download it it shows that i put zero for everything except 1 line that says 24k. The information on there is incorrect and its not even showing me adjusted gross income numbers or anything else.

TurboTax Free Edition Online

M

mesquitebean

Employee

@ Liz0113

When you log in, what does it show for the status of the 2018 return at the Tax Home when you scroll down to the section "Your Tax Returns & Documents" and choose tax year 2018? Does it say accepted, rejected, printed, started, ready to mail, or what?

Also see if you have more than 1 account without realizing it. Many people end up with multiple accounts. Your actual return from 2018 might be in another account. Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

L

Liz0113Author

When i go to 2018 it just gives me an option to download, but it gives me more options for 2017. Im able to click on adjusted gross.

M

mesquitebean

Employee

@Liz0113 wrote:
When i go to 2018 it just gives me an option to download, but it gives me more options for 2017. Im able to click on adjusted gross.

When you go to the section "Your Tax Returns & Documents" and click on tax year 2018, it should have a status of the Federal return. It should use one of these terms: accepted, rejected, printed, started, or ready to mail. Which of those terms do you see?

Did you have a Federal tax refund in 2018, and if so, did you receive it?

You didn't say if you used the steps in my answer above to look for another account in which you might have prepared the actual 2018 return. Did you find any other account?