Question

It says my refund was was accepted and that the amount I had planned on getting will be coming. I checked today and it says it had been delivered to my bank. Except everytime I try and see how much.

Forum|Forum|7 years ago
June 1, 2019
6 replies
0 views

I have on the card it says 0$ with no previous or current pending transactions

TurboTax Deluxe Online

Employee

Does this IRS tool say the funds have been sent?
<a rel="nofollow" target="_blank" href="https://www.irs.gov/Refunds">https://www.irs.gov/Refunds</a>

The IRS will say sent to a "bank", even if you chose to get it on a prepaid card, since a card also uses an underlying bank account.

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times. But it usually doesn't take that long.

However, there may be another link in the chain that you can check in the meantime if you used the following service:

Did you have any TurboTax fees that you chose to pay out of the Federal refund? If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest of the funds on to your bank (or card.) If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company.

G

gfrazier08903Author

Yes I actually did pay out of my return for the service...

M

mesquitebean

Employee

OK, I left info below on how to check on it at the intermediary SBTPG's website, where you can log in to your temporary account there or use their 24-hour automated phone line.

G

gfrazier08903Author

Cool thank you

M

mesquitebean

Employee

You're welcome. Good luck.

M

mesquitebean

Employee

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information