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L
ladygodwin23
February 1, 2022
Question

It will not let me choose a refund method for my state check am i missing something.

  • February 1, 2022
  • 1 reply
  • 0 views

Im at the part to choose direct deposit or paper check but there is no next button to move forward. only the back button to make me choose all over again..

 

1 reply

M
MichelleLO
February 1, 2022

Try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Safari or Firefox if you're currently using Chrome and vice versa. 

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

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    L
    ladygodwin23Author
    February 3, 2022

    nope tried 3 different browsers .. and never got a call back 😞

     

    EbonyL122824
    EbonyL122824
    February 3, 2022

    To confirm, have you already cleared your cache and cookies and contacted Customer Support?

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
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