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June 6, 2019
Question

Its been over 30 days. site says still processing . Try to call but just puts me back to what i know on the web site. I should have went through my original accountant.

  • June 6, 2019
  • 2 replies
  • 0 views
I will never go through turbotax again due to hold ups being a website.

2 replies

DoninGA
Employee
June 6, 2019

It is the IRS that determines when a tax refund is Approved and Issued, regardless of who or how the tax return was completed.

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

March 9, 2020

They have really high call volume now so they just hang up smh

March 9, 2020

Not all heroes wear capes..now the wait begins.