ItsDeductible

Forum|Forum|1 year ago
March 23, 2025
1 reply
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I used ItsDeductible for year 2023 tax return as well as for previous years; however, when I try to access ItsDeductible for tax year 2024 I received a message "user not found". I used the same email used in previous year. WHAT THE HELL!

ItsDeductible Online

mesquitebean

Employee

Many people do have multiple accounts without realizing it. In any case, try this:

Go to the ItsDeductible log-in form, and leave it blank and scroll down a little bit to the blue link Try Something Else. It will try to look you up by other parameters. See if you can get in that way.

mesquitebean

Employee

@mikejalex48

Oh, one other thing when doing that. Occasionally someone who has already been logged into TurboTax then tries to go to ItsDeductible can end up in a loop due to the browser cache/cookies.

So before trying that maneuver above, log out of all Intuit/TurboTax accounts. Clear your browser cache and history. Close the browser and reopen it.

Then go to the ItsDeductible website and try to use the log-in method above.