TurboTax never gets any information from the IRS after you file your tax return, so no one at TT will know why the IRS did not approve your refund. You have to ask the IRS.
Did you e-file? Was the return accepted? If the IRS accepted it, only the IRS was in control from that point forward.
Or does your account say “Ready to Mail?” Or “Rejected?” Or “Printed?”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**