Question

Lack of access to speak with a human regarding Federal tax return discrepancies

Forum|Forum|5 years ago
May 12, 2021
2 replies
0 views

I have tried for over 30 minutes to speak with a human that works at Turbotax without any luck and keep getting a loop of the same automated responses both in chat and via phone. Is anyone else experiencing this?

First, I tried requesting assistance through chat

Second, I requested to speak with an agent in chat and was provided an ID and phone number to call.

Third, when calling it prompts you through an IVR automated service giving you the impression you might speak with someone but the prompts never get you to a human agent but rather go around and around asking the same series of questions. So frustrating!

Not A Product Question

LenaH

There are many reasons for federal tax return discrepancies.

All or part of your refund may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.

The IRS also may have changed your refund amount because they made changes to your tax return. This may include corrections to any incorrect Recovery Rebate Credit amount. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.

Tax Topic 203, Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts has more information about refund offsets.

Tax Season Refund Frequently Asked Questions

If you have any further questions, please comment below and we can assist you further.

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N

NorthernCaliadventurer Author

Hi Lena,

My question is why Turbotax customers cannot reach a live agent to ask questions for help? Currently, the chatbot leverages common solutions. When a user asks to speak with an agent they are provided an ID and phone number in the chat. When the user calls this number the IVR is stuck on asking the same 3 questions and never actually allows the user to speak to a live agent. Even when providing the ID from chat the IVR system loops back to the original 3 questions without speaking to a live agent. Do you know why customers cannot speak to a live agent at TurboTax?

DawnC

Employee

We have no connection to the Live Chat from the this forum, so I am not sure what the issue is with the IVR. However, here are a couple of other options available to speak with a TurboTax representative. What kind of discrepancies are you inquiring about? Did you receive an IRS notice regarding a change they made?

How do I contact TurboTax?

What is the TurboTax phone number?

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B

Bob2084

I have been trying to make contact with an expert for the last month or so. I believe I have attempted to make contact at least 30 times. Return calls or pre-arranged contact has been promised, but never occur.