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Question

Last night, I completed my tax return, just short of filing. Today, Turbotax 2024 is acting like I never registered and my completed tax forms are no longer available.

Forum|Forum|1 year ago
February 25, 2025
1 reply
0 views

No text available

Employee

This is the mysterious and unexplained disappearing tax return.

Every tax season, at least one taxpayer reports this. Sometimes quite a few.

mike-kelly5Author

I believe that the app switched my user session (or my default file system location) to my admin account/user ID.

I found the tax return in the admin account’s personal drive. (I never use this account).

I downloaded the app from my personal account, and I remember the installation process asking for the admin password, but i was unaware that it made this switch in the background.

So, i am good for now.