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October 15, 2019
Question

Looking for my return. I filed an extension, and there's no saved info. Could I have set it up with another account?

  • October 15, 2019
  • 1 reply
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    1 reply

    DoninGA
    Employee
    October 15, 2019

    You could have multiple online accounts, this is common.

     

    You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

    Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

    Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

    If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"