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crawfordrox
February 27, 2020
Question

Me and my wife filed jointly Iris website says they sent my money to the bank yesterday I've called my bank they haven't received anything what can I do?

  • February 27, 2020
  • 1 reply
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1 reply

bluedeb
bluedeb
Employee
February 27, 2020

Did you have your TurboTax fees deducted from your Federal refund?  When you choose to have your TurboTax fees deducted from your Federal refund, it does not go to TurboTax, your refund is first sent to the bank that handles the transaction.

 

When you sign up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT).

 

You can go to the Santa Barbara Tax Products Group website if you need assistance with your refund.

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