Question

Missing Refund

Forum|Forum|2 years ago
February 21, 2024
1 reply
0 views

IRS said they sent me refund on 2/5/24. I did not receive it. Called my bank and double checked the routing and account numbers. They were correct. Called the IRS and they told me to call TurboTax. Called TurboTax and can not get a live person the phone. I am stuck in a loop. Not sure what to do from here. Any suggestions?

X

xmasbaby0

Employee

Did you use "refund processing" and choose to pay your TurboTax fees from your federal refund?

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**