My bank sent my refund back

Forum|Forum|6 years ago
June 5, 2019
16 replies
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When will the IRS send me a paper check?

TurboTax Free Edition Online

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mesquitebean

Employee

So did you pay your TurboTax fees out of your Federal refund,and therefore SBTPG is involved? And the deposit from SBTPG to your bank failed, and it went back to SBTPG? And what is happening now? Is SBTPG going to send it back to the IRS? You may have to phone them to ask them when it should be back at the IRS.

I don't know what a WMR "Reference 1502" is. Perhaps you can search on it.

mesquitebean

Employee

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

You can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

beller92

Also it shows on Sbtpg website it was sent the 27th and they took 30$ out of my refund

Keeponpush1n

@beller92 I was having the same issue now automated no longer says “pending bank print check” it now says “bank print check” as of the 3rd I’m trying to figure out if that means sent or what online still has amount (minus 30 bucks) as of the 28th any update or information of the process

Nasirrogers

The Sbtpg said they mailed my check because my bank denied the deposit

they mailed it March 3,2020 did anyone else have the same issue If so did you guys receive your check?

Keeponpush1n

@Nasirrogers Also waiting said they mailed mine same date also so I’m waiting to see hopefully today I’ll keep u posted

Nasirrogers

Thanks

Bchubb21095

Sbtpg website said my refund was sent out feb 27th, called sbtpg feb 29th auto voice told me refund was sent out via bank print check, called back March 1st said it was mailed via bank print check March 1st, called March 6th said refund was sent via bank print check March 3rd. Spook to actual person and was told it was sent out March 3rd and the printing machine was having problems. So hopefully I get my refund soon! Smh!

AkinaLO

You should be receiving it soon.

This page can provide answers about the timing of your refund.

When will I get my IRS tax refund?

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samantha48091

My bank rejected the return and sent it back to the IRS but I never received a paper check for my federal return. I received a paper check for my state return so where is my federal return. When I call them no one is available and it hangs up on me

EbonyA

Only the IRS can provide information on you receiving your refund subsequently via check. Unfortunately the call volume is extremely high due to the ongoing effects of the pandemic. Maybe you can try giving them a call early in the morning when they open which is 7am local time @samantha48091.

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