The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.If you efiled, you should first double-check to be sure the return was efiled successfully and accepted.If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund. https://www.irs.gov/RefundsTIPS:Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.Be sure you enter the correct SSN and filing status.Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen. Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954 To track a state refund:https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571 If the IRS tool says that your return is still being processed, then since it's been longer than 21 days, you could phone them to inquire about your delay. But it may not be easy. They are overwhelmed with pandemic staff shortages, tax season calls, stimulus 2 and 3 calls, etc. Here's how one can hopefully get through their phone tree to reach a live IRS agent. Some users say it's easier if you call at or soon after 7 AM. IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.First choose your language. Then listen to each menu before making the selection.Then press 2 for "personal income tax".Then press 1 for "form, tax history, or payment". Then press 3 "for all other questions."Then press 2 "for all other questions." It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.Then it will get "tired", and you'll get another menu. Choose 2 for "personal".Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.I usually use a speakerphone so I can work on something else while waiting.

Question

My federal was accepted on february 11 and I still have not received it yet

Forum|Forum|5 years ago
March 14, 2021
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TurboTax Premier Online

M

mesquitebean

Employee

The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.

If you efiled, you should first double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.
https://www.irs.gov/Refunds

TIPS:

Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
Be sure you enter the correct SSN and filing status.
Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

If the IRS tool says that your return is still being processed, then since it's been longer than 21 days, you could phone them to inquire about your delay. But it may not be easy. They are overwhelmed with pandemic staff shortages, tax season calls, stimulus 2 and 3 calls, etc. Here's how one can hopefully get through their phone tree to reach a live IRS agent. Some users say it's easier if you call at or soon after 7 AM.

IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
I usually use a speakerphone so I can work on something else while waiting.