Question

My NYS refund says accepted on turbo tax but when I track on NYS website on where's refund it is not showing?

Forum|Forum|6 years ago
February 5, 2020
2 replies
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TurboTax Self Employed Online

M

Ma20

I am getting the same message. I paid a lot to turbotax Why cant I find out why this is happening?

T

Taxhater0011

I am having the same problem except I get the message that the amount of the refund I am entering doesn't match. I called and the amount I am entering is the amount on my return. The person I spoke to at the NYS couldn't tell me why it's happening.

K

KatrinaLO

Each state handles their own refunds and you will have to track it through your state's website. TurboTax will only show the status of returns (not refunds), such as when the return is actually accepted. You would not be able to directly track the status of your refund from within your TurboTax account. TurboTax is not connected the IRS or state department(s) of revenue refund tracking tools.

You can track the status of your state refund by following the directions in the following TurboTax FAQ.

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

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