Question

My refund has not been received yet and has been over 21 days what number can I contact the irs at?

Forum|Forum|5 years ago
March 15, 2021
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TurboTax Free Edition Online

It's way too early to be contacting the IRS about when you will receive your refund. I recommend a little patience. If you insist on contacting the IRS:

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.

So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".

Then press 4 "for all other questions."

Then press 2 "for all other questions."

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

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S

strength333Author

Hello David,

Thank you so much for the helpful reply.

I was informed by a representative that if it has been over 21days, to call the IRS and inform them; by doing so I would be able to resolve the problem(if any) that much quicker.

After reading your message, I did hesitate to call but there were a few changes from when I first checked online that concerned me. I called. But they have an extremely high call volume and was informed to try again later. I will make an appt. locally as you suggested. Thank you again. Take care.

Sincerely,

Cbthp