Question

My refund says accepted on 2/15 but the deposit has not hit my bank

Forum|Forum|3 years ago
May 10, 2023
1 reply
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Turbo Tax accepted my refund on 2/7 and when I called the IRS, they said the deposit was sent on 2/15. I told them it was not in my checking account and they said it might be because I took out the tax return fee with my refund and to contact TurboTax. I still have yet to see my refund.

TurboTax Basic Windows

X

xmasbaby0

Employee

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**