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March 17, 2020
Question

My refund was over $1700, I activated my card and it’s showing zero

  • March 17, 2020
  • 1 reply
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1 reply

CassLO
March 17, 2020

Does the IRS Where’s My Federal Refund? site show your refund was sent? The IRS has to process and send your refund before it posts to your card.

 

Where’s My Refund? has a tracker that displays progress through 3 stages:

(1) Return Accepted "Received," (2) Refund Approved and (3) Refund Sent.

 

If your refund does show sent by the IRS, it can take 1 to 5 business days for the financial institution to deposit fund into your account.

If it is past this timeframe you click here for the TurboTax Visa Debit Card phone number and don't choose option 2, it will repeat a few times then you will get more options or you can submit a request for assistance here: Submit a request – TPG - Taxpayer

 

You can also view the link below for information when you will get your refund:

When will I get my IRS tax refund?

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