My return was accepted 4/19/2021. I have not received my refund. Where's My Refund tool tells me I'm not entering the correct information. Any suggestions?

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@MissouriLady wrote:

Same problem here! I discovered Turbotax left off the last 3 numbers of my bank account where it was to be directly deposited! I have seen others with the same problem.

 

Also, I could not get Turbotax to accept the 6 digit PIN; it would default to 5 digits, so I had to mail in the return.

 

Are these known glitches? They need to be addressed honestly by Turbotax, or many people will not be using them in the future!

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TurboTax will accept a bank account number of up to 17 digits.  I have a 13 digit account number and had no issues.

For the 6 digit Identity Protection Pin it was not to be entered as the self-selected PIN for e-filing a tax return.

To enter a 6 digit IP PIN

• Click on Federal Taxes (Personal using Home and Business)
• Click on Other Tax Situations
• Scroll down to Other Return Info
• On Identity Protection PIN, click the start button

Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin