Question

my taxes are gone

Forum|Forum|6 years ago
May 7, 2020
1 reply
0 views

I worked on my taxes when this Covid mess all started and stopped when we were given the extension (because I HATE doing taxes!). I got completely through the income sections and was ready to start the deductions. My TurboTax return that I started won't come up and it says there isn't one started for me. What's up?!

DoninGA

Employee

You have to sign onto your 2019 online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/