A Form 8962 is generated by the TurboTax program only after you have entered the Form 1095-A you received from one of the state marketplace exchanges and the amount shown in column B of the form was also entered.
See this TurboTax support FAQ on the procedure to use for the IRS letter you received - https://ttlc.intuit.com/questions/3155571-what-do-i-do-if-i-received-an-irs-letter-about-a-missing-f...
If you entered the Health Insurance information correctly and the program still does not generate a Form 8962, then you will need to contact TurboTax support for assistance. Support is closed on the weekends after tax season.
To contact TurboTax customer service/support use their contact website during business hours.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
Also see this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
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