Question

Never received my tax return for 2020 and I printed and mailed it all in. Need to have someone reach out to me to make this right.

Forum|Forum|4 years ago
December 4, 2021
1 reply
0 views

Printed and mailed it in, as well as had to do that with H

TurboTax Online

Employee

No one at TurboTax can "reach out" to help you. TurboTax never gets any information about a tax return after you file it. You do not say how long ago you mailed it---it is taking months (sometimes six or more months) for the IRS to process mailed returns

MAILED RETURNS

Per the IRS:

COVID-19 Mail Processing Delays

It’s taking us longer to process mailed documents including:

Paper tax returns, and
All tax return related correspondence.

We are processing all mail in the order we received it.

Do not file a second tax return or call the IRS.

It can take 3-4 weeks (or a LOT longer since the IRS is severely backlogged) for anything to show up on the IRS site when you mail a tax return. Expect at least several months for complete processing of a mailed return and probably MUCH longer.

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

When the IRS opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you are wondering if you should send your return again——the IRS does not want you to file a second time. Putting two tax returns into the system at the same time can lead to confusion and even more delays. If you did not use tracking and do not know if the return was received—-you have to make your own judgment call and decide if you want to risk further delay by sending the return again.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

M

manentegAuthor

It has been well over 10 months now, they were able to send in the stimulus that I was owed, but still waiting on my return.

X

xmasbaby0

Employee

TurboTax cannot help with this.

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**