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Not possible to e-file? Refund of payment

Forum|Forum|4 years ago
August 30, 2021
1 reply
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I went through the process to e-file my returns including paying $25 to Intuit for the State filing. However, in the end, the software told me that it is not possible to e-file (due to some AMT calculation worksheet!) and I have to paper file. Seems like there is no one to contact to ask for a refund of the $25 paid. How do I get this back?

Best answer by DoninGA

You have to contact TurboTax support to request a refund of the e-file fee. Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Employee

You have to contact TurboTax support to request a refund of the e-file fee. Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

mbaghaAuthor

Thanks so much for the help. Was not easy to find this information1