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February 8, 2020
Question

On turbo tax it says my refund was accepted and everything was good. I went to the irs website to check my status and it said the info wasn’t in their system. Any ideas on what’s going on?

  • February 8, 2020
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Employee
February 8, 2020

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

 

 

You might receive this message because:

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
    • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.

 

Please click the link Why is there no record of my return at Where's My Refund (WMR)? to learn more. 

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