Question

Order status: payment completed. Does that mean the I should receive my refund soon since Turbo tax has collected their payment?

Forum|Forum|5 years ago
March 11, 2021
13 replies
0 views

On irs.gov it still says "my refund is being processed"

TurboTax Deluxe Online

There are a lot of delays for federal refunds this year. The IRS is working overtime to get stimulus payments sent out to you and process your tax returns. Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue: Please visit here and see all services that have slowed down or been delayed due to Covid-19.

Once your tax return has been submitted, the most up to date information will come from the IRS. The IRS releases most refunds within 21 calendar days after the e-filed return has been accepted (received), not 21 days from the e-filing date.

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)The only other way to know when your refund will be released is to use the IRS Where's My Refund tool. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Please see here for more information on checking the status of an e-filed return.

If accepted by the IRS use the federal tax refund website to check the refund status as it moves through the process here.

See the video in this link for a really good explanation of the process:

https://www.refundschedule.com/irs-wheres-refund-status-bars-disappeared/

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VolvoGirl

Employee

An employee answer I saw said.....

When your file your tax return successfully and you choose to pay your fees from your Federal refund, the TurboTax program considers the fee paid, even though the federal refund has not been released yet. This is why you see "Payment Completed".

As soon as your return is accepted by the IRS, your info shows at SBTPG, it should have your expected refund amount and it will say that they have not received your refund yet. Once they have your return it will update and tell you when they received it, what they received, what they deducted and when they sent it to your direct deposit account.

N

Nls5

I seen this on another post asking why it states pending for the order status! @VolvoGirl @alarconarocio

Employee TurboTax Specialist

Feb 26, 2021 3:18:44 PM

Did you elect to have the fees deducted from your refund?

If so, this is why it is pending. The payment is not sent to Turbo Tax until you receive your refund.

C

csabattis1985

My payment status went from “pending” to “complete” and I haven’t received my federal return yet.

J

JeanneLO

Employee

The payment complete status is a just an automatic TurboTax system update and does not mean that the IRS has released your refund or that the TurboTax fee has actually been paid from your refund.

Once you have confirmed that your refund has been released by the IRS and you have selected a Refund Transfer from Santa Barbara TPG (who will issue your refund) you may check the status of your Refund Transfer by visiting their website.

Check the status of your Refund Transfer

@csabattis1985

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C

csabattis1985

I’m sorry, but you’re incorrect. My TT payment status changed from “pending” to “complete” last night. And my federal refund is finally changed to approved last night and being deposited.

D

Drugohard14

My changed today to complete does that mean I will see a refund soon

C

csabattis1985

Yes, check the IRS app tomorrow, it updates between 3am-6am.

S

SweetieJean

Employee

When you signed up for Pay with Refund, you also agreed to let TT takes its fees if your refund was delayed beyond a certain point, so that may be what happened. But TT notifies you first.

Check the IRS website to see if your refund has actually been issued.

This is just notifying you your payment of your fees has been processed. To get a better idea as to when your refund will be processed and sent, please see our tracking guide here.

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H

Hkbxmama

So it says completed today but was pending yestetday should i get my refund soon i filed on 1/22was accepted the 24 and it was pending till today now says completed

E

EbonyA

Only the IRS can confirm when you will receive your refund and that timeframe can vary for a number of reasons. If you saw a positive update today then the WMR tool should update to let you know your expected refund date - just keep checking the status @Hkbxmama.

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C

csabattis1985

The WMR tool is not reliable

H

Hkbxmama1

It still has no updated for me im really confused but my bank has my amount and the account number but i still dont have my refund yet

T

TiffanyL

The IRS issues most refunds from e-filed returns in about 21 days, although some returns take more time to review. The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay. For more information, please see the FAQ link provided below:

When will I get my IRS tax refund?

@Hkbxmama1

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D

Dclackjr03

Will it change to compete once turbotax gets there money

M

MoniqueLO_

Refunds usually take about 21 days after the IRS has accepted your e-filed return. Although, sometimes it can take longer. The IRS is taking more than 21 days (and up to 90 to 120 days) to issue refunds for tax returns with the Recovery Rebate Credit, Earned Income Tax Credit and Additional Child Tax Credit. Please see What if my IRS refund is taking longer than 21 days? for more information.

If the IRS has accepted your e-filed return, you can check the status of your refund by going directly to https://www.irs.gov/refunds.

@Dclackjr03

A

Amzinglyme

Can anyone clarify if the now completed status means we will get refund?

X

xmasbaby0

Employee

@Amzinglyme Please return to your post and scroll up to the complete reply directly above your own question. That reply explains what "payment completed" means. NO, it does not mean the IRS has issued your refund now. It only means that TurboTax considers that your payment for using the software has been completed.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

J

Jt5689

Um your so far wrong...

D

Daivon33

what this means order status: payment completed turbotax

X

xmasbaby0

Employee

@Daivon33 If you chose to have your TurboTax fees deducted from your federal refund, all that "payment completed" message means is that TurboTax knows that they will get their payment when the IRS issues your refund. Do NOT misunderstand and think it means your refund is on its way right now. Only the IRS controls when your refund will be issued. TurboTax does not get any information from the IRS after you file your tax return.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**