Question

Paid for e-filing, without filing

Forum|Forum|6 years ago
February 12, 2020
1 reply
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Hi, I paid TurboTax$19.99 for e-filing after which I got window saying that my taxes have to be filed manually because w-2 form had code incompatible with e-filing. How do I know for sure that the e-filing didn’t happen and how do I get buck fee if it didn’t work ?

DoninGA

Employee

Click on the File menu at the top left of the desktop program screen. On Electronic Filing click on Check Electronic Filing Status. If the tax return was not e-filed you will see the screen You Haven't E-filed a Tax Return Yet

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax