Question

Payment for Completed Taxes was overcharged

Forum|Forum|6 years ago
March 13, 2020
6 replies
0 views

My taxes have been filed and accepted. My refund was deposited from the federal and state. However I was overcharged for completed taxes.

DoninGA

Employee

What does overcharged mean? What charges are you referring to?

D

dscooper_1954Author

My completed form stated a charge of $120 but instead I was charged $254.48

VolvoGirl

Employee

Federal and state refunds come separately from different places at different times. Did you get both deposits? Were you having the fees deducted from your federal refund? How much is missing? There is an extra 39.99 Refund Processing Service charge (44.99 in California) to have the fees deducted.

D

dscooper_1954Author

My husband and I had our refund deposited into my bank account. $911.52 was deposited from Federal and $761 from State. We need to know where the extra charges came from. A total charge of $254.48 was for federal and state. I saw where $120 was my fee.

S

smithlpoole

I was also overcharged. The costs were $60 for the Federal and $50 for State filings, totaling $110.00. There was an $8.80 sales tax added, bringing the total to $118.80. But for some reason there is another charge of $111.30 on my card, for a total of $228.80. I have absolutely NO references via email from Intuit, for this $111.30 charge and want a refund. Then, when you call, whether you are using a ID or not, you cannot connect to anyone. This is very POOR customer service with nothing on my account page referencing both charges. I'm feeling scammed and needing to report Intuit to the BBB.org and to my State's Consumer Protection Agency.

I want the $111.30 refunded to my account, which is currently showing as pending, but I still cannot access it.

Can anyone please confirm how I can get this resolved?

Thank you

DoninGA

Employee

@smithlpoole wrote:

I was also overcharged. The costs were $60 for the Federal and $50 for State filings, totaling $110.00. There was an $8.80 sales tax added, bringing the total to $118.80. But for some reason there is another charge of $111.30 on my card, for a total of $228.80. I have absolutely NO references via email from Intuit, for this $111.30 charge and want a refund. Then, when you call, whether you are using a ID or not, you cannot connect to anyone. This is very POOR customer service with nothing on my account page referencing both charges. I'm feeling scammed and needing to report Intuit to the BBB.org and to my State's Consumer Protection Agency.

I want the $111.30 refunded to my account, which is currently showing as pending, but I still cannot access it.

Can anyone please confirm how I can get this resolved?

Thank you

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

1

1dhammer

I was double-charged. I had used the free tax file and was charged to file my state taxes and my federal was free. I also noticed that I was charged on Paypal for the assisted tax preparation. the charge was around $200.

VolvoGirl

Employee

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

B

Barmaid12171

I was supposed to be charged $117 instead I was charged $450 I want a refund

X

xmasbaby0

Employee

@Barmaid12171

Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99)

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

L

Lee Foote

Was over charged fo refund. Must pay in 652