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la2939361

Question

Product refund request

Forum|Forum|3 years ago
February 8, 2023
11 replies
0 views

No text available

TurboTax Online

Kat11_2

Employee

I'm linking below information on requesting a refund for your TurboTax product.

How do I request a refund for my TurboTax Product?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Higgerson

On 2/27 I inadvertently downloaded windows instead on Mac for home and Business. I subsequently purchased

again and downloaded Mac in order to start my taxes. As a result I have paid twice and need a refund for the the extra $127.50.

Please credit my credit card.

Thanks

Richard Higgerson (long time user of Turbo Tax)

Critter-3

@Higgerson

YOU have to apply for the refund yourself ... no one on this public forum can do anything for you so please stop posting any personal info.

To submit a refund request online, simply fill out our TurboTax Refund Request Form.

tgfinnegan

Hello - I just spoke with Edith on the phone. I was hoping to please have my order of $322.48 refunded. I did not mean to submit the order and have already filed my taxes though H&R Block. I was essentially comparing prices, and when I entered my credit card info, it gave me the indication that I would not be charged until the end when I filed. I got an email about receiving a 20% discount, so I figured that I would get to see the final total before submitting the payment. However I was not given any discount and was charged the full amount unexpectedly. I do like your product but at this time I was needing to file with H&R due to the preferential rate this year. Now I'm in a tough spot because I paid for their service and am being charged over $300 for Turbotax when I'm not filing. I would greatly appreciate to be refunded at your earliest convenience. Thank you.

Tom Finnegan

DoninGA

Employee

@tgfinnegan Sorry but no one on this forum can assist you with a billing question. You have to contact TurboTax support for assistance. When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=lcxibhri

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Johnny19699

I am requesting a refund of $47.70. By mistake, I entered for the State of Maryland return to be completed on my Federal Taxes. I did not file a State of Maryland return but was charged $47.70. Can I get back my $47.70?

Regards,

John M. Pietron

DoninGA

Employee

@Johnny19699 wrote:

I am requesting a refund of $47.70. By mistake, I entered for the State of Maryland return to be completed on my Federal Taxes. I did not file a State of Maryland return but was charged $47.70. Can I get back my $47.70?

Regards,

John M. Pietron

You have to contact TurboTax support for assistance. When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Jasonandtori13

I’d like a product refund

DoninGA

Employee

@Jasonandtori13 wrote:

I’d like a product refund

You have to contact TurboTax support for assistance. When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Patsy8787

Hi< I just spoke with Latisha and she has sent me this link so that I might apply for a refund to my account. I some how created two different account for my personal taxes and I paid for my taxes on both accounts. The accounts are

[email address removed]

both use my cell phone [phone number removed] as the contact number. Anyway hoping you can refund the [email address removed] account as I submitted my taxes on the other account.

Thanks for your help,

Patsy

DoninGA

Employee

@Patsy8787 Do not know why someone in TurboTax would send you to this forum to apply for a refund. Only TurboTax support can issue a refund, not someone on this user forum.

See this TurboTax support FAQ for how to get a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=ldwih0pn

Or contact TurboTax support and use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Patsy8787

thanks DoninGA, Wahoooooo! you're info was awesome and it brought me right where I needed to go.

Patsy

billyboy2

I purchased my 2022 Intuit Turbotax software at Sam's Club on January 7, 2023, for a total of $95.88. When I actually completed and filed my tax form via my computer with the software, I don't recall being asked about having purchased it elsewhere, and Intuit charged me $178.00 on April 13, 2023. I assume you will refund the $178.00 since I had already paid for my software. Thanks so much for your help!

Critter-3

Ok ... so you bought the program thru a third party reseller why did you not use that program you bought ? Why did you then pay for another TT program ? Did you actually buy another download or did you use one of the online versions? How long ago did you pay for each program ?

Caramorgan24

Refund for e-file rejected

xmasbaby0

Employee

@Caramorgan24 You do not get a refund for a rejected e-file. You can either fix the rejected return and re-file it, or you can print and mail it.

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-your 2022 AGI might not be in the IRS system if you filed late. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

taxesfortony1212

I need a refund please I accidently used the wrong card

ee-ea

Employee

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=ldwih0pn

WinslowHoffman

I have been trying to figure out how to submit a request for Reimbursement for an overcharge on my TurboTax Product. While filing, I started to use Live, but decided NOT to use the live feature. At the end of preparing my tax return online, I was charged for TurboTax Live. I did NOT use TurboTax Live and therefore would appreciate a Refund for the overcharge.

Thank you for your time and attention to this matter.

DoninGA

Employee

@WinslowHoffman wrote:

I have been trying to figure out how to submit a request for Reimbursement for an overcharge on my TurboTax Product. While filing, I started to use Live, but decided NOT to use the live feature. At the end of preparing my tax return online, I was charged for TurboTax Live. I did NOT use TurboTax Live and therefore would appreciate a Refund for the overcharge.

Thank you for your time and attention to this matter.

See this TurboTax support FAQ for how to remove the Live option - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US?uid=m2ai5wwq

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax