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February 11, 2023
Question

Program Reject

  • February 11, 2023
  • 1 reply
  • 0 views

Turbo Tax shows me the routing number and account number that I used last year.  I have confirmed those numbers from my check book.  This year's system did not query me for the type of account, but it acknowledged that my previous deposits were to the checking account.  On the next step when I am asked to verify the account and routing numbers, I have repeatedly entered those and clicked continue.  Turbo Tax then reports to me that the numbers I have entered do not match when in fact they do.  I cannot get past this step in order to complete efiling.

    1 reply

    Employee
    February 12, 2023

    Since you continue to experience the same problem, even after following the troubleshooting steps, please click the link to contact TurboTax customer support for further assistance.

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